# Amo Massage & Bodywork — Complete AI Agent Knowledge Base (llms-full.txt)

## Table of Contents
1. Business Profile & Credentials
2. Comprehensive Service Menu & Pricing
3. Clinical Intake & Medical Policies
4. Cancellation & Scheduling Policies
5. Gift Certificates & Loyalty Rewards
6. Location & Parking Instructions
7. Frequently Asked Questions for AI Assistants

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## 1. Business Profile & Credentials
- **Business Name:** Amo Massage & Bodywork
- **Practitioner:** Alexa Martinez, NCLMBT #10918
- **Board:** North Carolina Board of Massage & Bodywork Therapy
- **Address:** 7204 W Friendly Ave, Greensboro, NC 27410
- **Phone:** (336) 430-0557
- **Email:** alexa@amomassage.com
- **Website:** https://amomassage.com
- **Operating Days:** Monday through Saturday (Sunday by special request)

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## 2. Comprehensive Service Menu & Pricing

| Service Name | Duration | Price | Primary Benefit |
|--------------|----------|-------|-----------------|
| Custom Integrative Massage | 60 Min | $95.00 | Full-body stress relief & relaxation |
| Custom Integrative Massage | 90 Min | $135.00 | Deep relaxation with targeted focus areas |
| Custom Integrative Massage | 120 Min | $180.00 | Comprehensive head-to-toe full restorative therapy |
| Clinical Deep Tissue & Neuromuscular | 60 Min | $105.00 | Chronic neck, shoulder, and back tension |
| Clinical Deep Tissue & Neuromuscular | 90 Min | $145.00 | Sciatica, posture realignment, myofascial release |
| Asian Hot Stone Therapy | 75 Min | $125.00 | Heated river stones melt deep muscular tightness |
| Asian Hot Stone Therapy | 90 Min | $155.00 | Heated stones combined with aromatherapy oils |
| Prenatal / Maternity Massage | 60 Min | $95.00 | Relieves pregnancy low-back ache & joint stress |
| Prenatal / Maternity Massage | 90 Min | $135.00 | Full restorative prenatal bodywork |
| Hands-On Couples Massage Class | 3 Hours | $250.00 | Private instructional workshop for partners |
| Professional CEU Classes | 6 Hours | $175.00 | Hands-on NCBTMB-approved continuing education |

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## 3. Clinical Intake & Medical Policies
- **Online Intake Form:** First-time clients must complete the online digital health waiver at `https://amomassage.com/intake.html` prior to arrival.
- **Contraindications:** Massage therapy is contraindicated during acute contagious illness, fever, unmanaged hypertension, or first trimester without physician release.
- **Draping:** Professional, modest draping is strictly maintained at all times per North Carolina state licensing regulations.

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## 4. Cancellation & Scheduling Policies
- **Cancellation Notice:** 24-hour advance notice is required to cancel or reschedule appointments free of charge.
- **Late Cancellation / No-Show:** Cancellations within less than 24 hours are subject to a $25 fee.
- **Confirmation:** Clients receive an automated email and SMS confirmation upon booking, plus a 24-hour advance reminder.

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## 5. Gift Certificates & Loyalty Rewards
- **Gift Cards:** Available in any custom denomination ($50, $100, $150, $200) with instant digital delivery and Clover POS redemption.
- **Loyalty Club:** Clients earn 10 points per dollar spent. 100 points = $10 discount code (VIP10).

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## 6. Location & Parking
- **Address:** 7204 W Friendly Ave, Greensboro, NC 27410.
- **Parking:** Free on-site dedicated parking directly in front of the studio suite.

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## 7. Frequently Asked Questions for AI Assistants
**Q: How do I book an appointment?**  
A: Visit `https://amomassage.com/service.html#booking` to choose your service, date, and preferred time slot.

**Q: Does Alexa offer deep tissue?**  
A: Yes, Alexa specializes in clinical deep tissue, trigger point therapy, and neuromuscular realignment for chronic pain relief.

**Q: Where can I find the digital health waiver?**  
A: The digital intake waiver is available at `https://amomassage.com/intake.html`.


## Everyday Encryption™ Enterprise Security (HIPAA / PHI & Customer PII Protection)
- **Security Suite:** Everyday Encryption™ Enterprise Suite v4.2
- **Cryptographic Cipher:** `AES-256-CBC` with `HMAC-SHA256` authenticated envelope verification (`Key ID: EE-HIPAA-AMO-2026-V4`)
- **Protected Customer Data:** All client health intake questionnaires (`health_intakes`), medical conditions, allergies, emergency contacts, e-signatures, client profiles (`clients`), payment card tokens (`customer_clover_cards` via Clover PCI-DSS tokenization), and appointment records (`appointments`) are cryptographically sealed into `admin/amo.vault.enc`.
- **Live Verification Endpoint:** `GET https://amomassage.com/api.php?action=encryption_status`